Reelet

Support

Something not working, or an idea? Write to us — a real person reads every message.

support@reelet.app

Please include your device, the system version and the Reelet version (Reelet › About on the Mac, Settings on iPhone and iPad). A screen recording or the project file helps a lot.

Frequently asked questions

Which devices does Reelet run on?

iPhone and iPad with iOS 26 or iPadOS 26 and later, and Macs with macOS 26 and later.

Is there a subscription?

No. Reelet is a one-time purchase, and it is a universal purchase: buy it once and use it on your iPhone, iPad and Mac with the same Apple Account.

How do I get a refund or restore my purchase?

Purchases are handled by Apple. Reinstall Reelet from the App Store with the same Apple Account to restore it. For refunds, use reportaproblem.apple.com.

Does Reelet need an internet connection or an account?

No. Everything — editing, speech recognition, rendering and export — runs on your device. There is no account to create.

Where are my projects stored?

A project is a .reelet document. Keep it anywhere: on the device, in Files, in iCloud Drive or, on the Mac, in any folder. Media you add can be copied into the project or referenced where it lies.

Reelet says “media unavailable”. What now?

The project refers to files Reelet cannot reach — they were moved, renamed or are on another disk. Choose File › Relink Media (Mac) or tap the banner above the viewer, then point Reelet at the file or at the folder that contains your media.

Captions from speech do not work for my language.

Speech recognition uses the models Apple provides on your device, and not every language is available on every device. You can still import SRT or WebVTT captions, or write the script and let Reelet place it on the timeline.

Can I connect an AI agent on iPhone or iPad?

Not yet: the MCP bridge is part of the Mac app. Projects are ordinary files, so an agent can work on a project on the Mac and you can continue on iPad through iCloud Drive.

Connect an AI agent (Mac)

Reelet's Mac app includes an MCP server for AI clients such as Claude Code, Claude Desktop and Cursor. The client starts a small helper inside the app; the helper connects to Reelet through a local socket. Nothing goes over the network.

  1. Install Reelet in /Applications and open it once.
  2. Open Reelet › Settings › Agent. The bridge is on by default; the page shows the exact lines for your client with a Copy button.
  3. Add Reelet to your client.

    Claude Code:

    claude mcp add reelet -- /Applications/Reelet.app/Contents/Helpers/reelet-mcp-helper

    Claude Desktop, Cursor and other clients — add to the client's MCP configuration:

    {"mcpServers": {"reelet": {"command": "/Applications/Reelet.app/Contents/Helpers/reelet-mcp-helper"}}}
  4. Ask the agent to work on a project. The first time a client opens or edits a project, Reelet asks “Allow … to edit your Reelet projects?”: Allow remembers the client, Allow Once lasts until it disconnects, Don’t Allow refuses.
  5. Watch the edit happen in the open document. Every agent change is an ordinary step in Edit › Undo.

If it does not connect

  • “Turn the agent bridge on…” — switch the bridge on in Reelet › Settings › Agent.
  • The client waits for an answer — Reelet is asking for your permission; look for the alert on the front window.
  • Settings › Agent says another copy is running — quit the other copy of Reelet.
  • Settings › Agent says the socket path is too long — this happens with very long macOS user names; please write to us.
  • To disconnect a client, use Revoke in Reelet › Settings › Agent.